Archive for January, 2009

Five Key Strategies to Increase Customer Satisfaction

Posted by: Andy Porter on January 28, 2009

The tools of customer service

Posted by: Andy Porter on January 11, 2009

Contextualized customer service

Posted by: Andy Porter on January 11, 2009

Who should you blame for bad customer service?

Posted by: Andy Porter on January 11, 2009

What is needed to create loyal customers

Posted by: Andy Porter on January 11, 2009

Competitors price and quality survey

Posted by: Andy Porter on January 3, 2009

Perception of Value

Posted by: Andy Porter on January 3, 2009

How well do you communicate?

Posted by: Andy Porter on January 3, 2009

Avoiding “NO!”

Posted by: Andy Porter on January 2, 2009